Protect your Uber Eats, Deliveroo, Just Eat earnings with. Automated Refund Disputes
How Biteback works
1. Evidence Capture
Scan a ticket to start recording, and pack the order as usual. We record and safely store the evidence.
2. Refund Review
We use the video evidence to decide whether to accept or reject refunds.
3. Win Refund Disputes
We take care of refund disputes and Delivery Partner communication.
Flat pricing, no surprises.
Whether a food and beverage empire with margins to protect, or a takeaway hurting from fraudulent refunds, we’ve got a plan for you.
BITEBACK APP
Free on iOS & Android
You’re fed up with missing items claims and need a simple solution for recording orders and validating refund claims.
- Android & iOS app - Record video evidence and manage orders
- Chrome browser extension - View order videos and verify refunds directly on your Delivery Partners' platform
- Easy access to videos of orders as they are packed and prepared
- Secure cloud backup of order videos
TURNKEY SOLUTION
£50 per month
You need a turnkey solution for staying on top of staff performance and refund claims.
- Automated refund validation and dispute management
- Access to packing videos through the Biteback website and app
- Hardware installation by Biteback technician
- On-site staff onboarding and training
- Premium support via phone and email
ENTERPRISE PACKAGE
Contact for pricing
You need to efficiently scale quality assurance and defend your margins against incorrect refunds.
- Direct sales channel integration
- Back-office systems integration
- Bespoke service and support
- Multi-location discounts
Get in touch
Discover how Biteback helps restaurants across the UK safeguard their delivery earnings and scale quality assurance.
Reach out using the form, or email sales@biteback.ai or call +44 748 889 5723.
We'll get back to you ASAP.
Why Choose Biteback
Save Time
: Streamline your refund validation process, freeing up time to focus on what matters most - your customers and their experience.Reduce Losses
: Capture evidence of fulfilled orders, cut down on incorrect refund claims, and protect your bottom line.Scale Quality Assurance
: Monitor order fulfilment from anywhere in the world with access to videos of every order as it's prepared in your kitchen.