Win refund disputes and deliver the perfect customer experience on Uber EatsandUber Eats, Deliveroo, Just Eat
Biteback provides delivery restaurants the tools they need to scale quality control and safeguard earnings against unjust refund claims.
How it works
1. Capture Evidence
Scan order receipts and record videos of orders using the Biteback device or iOS/Android app.
2. Validate Refunds
Videos of orders shown next to refund requests on Deliveroo Partnerhub (Uber Eats coming soon)
3. Quality Assurance
Ensure excellent service with order videos and performance metrics in your pocket.
Flat pricing, no surprises.
Whether a food and beverage empire with margins to defend and quality assurance to scale, or a local takeaway with refund costs to reduce and staff to manage, we’ve got a plan for you.
REGULAR
Free
You’re fed up with incorrect refund claims and need a simple solution for recording orders and validating refund claims.
- Android & iOS app - Record video evidence and manage orders
- Chrome browser extension - View order videos directly on Deliveroo Partner Hub (Uber Eats coming soon)
- Easy access to videos of orders as they are packed and prepared
- Secure cloud backup of order videos
TURNKEY
£80 per location
You need a turnkey solution for staying on top of staff performance and refund claims.
- 360° Video Camera - Capture orders in crystal clear quality
- Device for Order Management and Evidence Capture
- Dedicated Wi-Fi router and internet connection
- Hardware installation by Biteback technician
- On-site staff onboarding and training
- Chrome browser extension - View order videos directly on Deliveroo Partner Hub (Uber Eats coming soon)
- Premium support via phone and email
ENTERPRISE
Contact for pricing
You need to efficiently scale quality assurance and defend your margins against incorrect refunds.
- Direct sales channel integration
- Back-office systems integration
- Bespoke service and support
- On-site staff training
- Multi-location discounts
Why Choose Biteback
- Save Time: Streamline your refund validation process, freeing up time to focus on what matters most - your customers and their experience.
- Reduce Losses: Capture evidence of fulfilled orders, significantly cut down on incorrect refund claims and protect your bottom line.
- Scale Quality Assurance: Monitor and improve order fulfilment from anywhere in the world by having access to videos of each order as it's prepared in your kitchen.
Ready to get started?
Discover how Biteback has revolutionized kitchen staff management and refund dispute resolution for businesses like yours. Reach out for a demo or to chat with our team. hello@biteback.ai or give us a ring at +44 20 3398 8170.