Uber Eats, Deliveroo, Just Eat refunds are abused. Restaurants pay the price

Challenge refunds and protect your delivery earnings. Get started for free.

How Biteback works

1. Capture Evidence

Scan a ticket to start recording packing evidence

Scan a ticket to start recording, and pack the order as usual. We record and store the evidence.

2. Challenge Refunds

Verify missing items with order videos on partner platforms

Decide whether to accept or reject refunds with order videos shown directly on partner platforms.

3. Win Refund Disputes

Easily share evidence with delivery partners

Easily share video evidence of correctly packed orders with delivery partners.

Get in touch

Discover how Biteback helps restaurants across the UK safeguard their delivery earnings and scale quality assurance.



Reach out using the form, or email sales@biteback.ai or call +44 748 889 5723.

We'll get back to you ASAP.

Flat pricing, no surprises.

Whether a food and beverage empire with margins to protect, or a takeaway hurting from fraudulent refunds, we’ve got a plan for you.

BITEBACK APP

Free on iOS & Android

You’re fed up with missing items claims and need a simple solution for recording orders and validating refund claims.

  • Android & iOS app - Record video evidence and manage orders
  • Easy access to videos of orders as they are packed and prepared
  • Secure cloud backup of order videos
  • Paid add-on: Chrome browser extension - Verify refunds with order videos directly on your Delivery Partners' platform
Get the App

TURNKEY SOLUTION

£50 per month (excl VAT)

You need a turnkey solution for staying on top of staff performance and refund claims.

  • 360° Video Camera - Capture orders in crystal clear quality
  • Device for Order Management and Evidence Capture
  • Dedicated Wi-Fi router and internet connection
  • Hardware installation by Biteback technician
  • On-site staff onboarding and training
  • Chrome browser extension - Verify refunds with order videos directly on your Delivery Partners' platform
  • Premium support via phone and email
Subscribe

ENTERPRISE PACKAGE

Contact for pricing

You need to efficiently scale quality assurance and defend your margins against incorrect refunds.

  • Direct sales channel integration
  • Back-office systems integration
  • Bespoke service and support
  • On-site staff training
  • Multi-location discounts
Contact Sales
Why Choose Biteback
  • Save Time

    : Streamline your refund validation process, freeing up time to focus on what matters most - your customers and their experience.
  • Reduce Losses

    : Capture evidence of fulfilled orders, cut down on incorrect refund claims, and protect your bottom line.
  • Scale Quality Assurance

    : Monitor order fulfilment from anywhere in the world with access to videos of every order as it's prepared in your kitchen.