Protect your Uber Eats, Deliveroo, Just Eat earnings with. Automated Refund Disputes

Members of UKHospitality
How Biteback works

1. Evidence Capture

Scan a ticket to start recording packing evidence

Clip a phone into place to record your packing area. Scan a receipt to start recording. We safely store the evidence for each order.

2. Refund Review

Verify missing items with order videos on partner platforms

We use the video evidence to decide whether to accept or reject refunds.

3. Get your refund money back!

Easily share evidence with delivery partners

We take care of Delivery Partner communication for you, and win those all important refund disputes.

Flat pricing, no surprises.

Whether a food and beverage empire with margins to protect, or a takeaway hurting from fraudulent refunds, we’ve got a plan for you.

BITEBACK APP

Free on iOS & Android

You’re fed up with missing items claims and need a simple solution for recording orders and validating refund claims.

  • Android & iOS app - Record video evidence and manage orders
  • Chrome browser extension - View order videos and verify refunds directly on your Delivery Partners' platform
  • Easy access to videos of orders as they are packed and prepared
  • Secure cloud backup of order videos
Get the App

TURNKEY SOLUTION

£50 per month

You need a turnkey solution for staying on top of staff performance and refund claims.

  • Automated refund validation and dispute management
  • Access to packing videos through the Biteback website and app
  • Hardware installation by Biteback technician
  • On-site staff onboarding and training
  • Premium support via phone and email
Subscribe

ENTERPRISE PACKAGE

Contact for pricing

You need to efficiently scale quality assurance and defend your margins against incorrect refunds.

  • Direct sales channel integration
  • Back-office systems integration
  • Bespoke service and support
  • Multi-location discounts
Contact Sales

Get in touch

The Biteback app safeguards restaurants delivery earnings by using AI to automate refund challenges.



Reach out using the form, or email sales@biteback.ai or call +44 748 889 5723.

We'll get back to you ASAP.
Why Choose Biteback

  • Save Time

    : Streamline your refund validation process, freeing up time to focus on what matters most - your customers and their experience.

  • Reduce Losses

    : Capture evidence of fulfilled orders, cut down on incorrect refund claims, and protect your bottom line.

  • Scale Quality Assurance

    : Monitor order fulfilment from anywhere in the world with access to videos of every order as it's prepared in your kitchen.